The Ferry House Inn at Harty
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STAY
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Self Catering
Local Area
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DINE
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Sunday Lunch
Barn Restaurant
Mother's Day
Breakfast
Afternoon Tea
Groups of 10 +
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WEDDINGS & EVENTS
WEDDINGS
EVENTS
CORPORATE
>
OUR ETHOS & VALUES
What's on in 2020
Clay Pigeon Shooting
Private Dining
Birthday and Anniversary Parties
Christenings & Naming Ceremonies
Wakes & Memorial Receptions
CONTACT
Privacy Statement
Jobs
Opening Hours
Gift Vouchers
Complaint Log
*
Indicates required field
Name of person filling in log
*
First
Last
Customer Name
*
First
Last
phone number or email of customer
*
Date
*
Is it our fault?
*
Bad Service
Bad Food
Both bad service and food
Other
If Other please specify:
*
What part of their visit did they complain?
*
As they arrived
After starters
After Mains
After Dessert
When paying the bill
As they were leaving
Rang after visiting
Other
If other please Specify
*
Were they informed of waiting time?
*
Yes
No
Not sure
Not Applicable
What was offered to resolve?
*
Item replaced
Free drink
Free Dessert
Voucher to return
Item taken off the bill
Other
If other please specify
*
Details of complaint made
*
Would we want customer to return?
*
Yes not arguementative
No very argumentative
In your opionon did the customer leave happy with resolve?
*
Yes
No
Would you have been happy with the same food & service offered?
*
Yes
No
Can you suggest how this situation can be avoided or what could have done better?
*
Have you added comments on diners profile on Avenista?
*
Yes
No
Submit
HOME
Who we are
Coronavirus
Local Area
Press
FHI History
Book A Table
Dine at Home 2021
Gift Vouchers
STAY
Bed & Breakfast
Self Catering
Local Area
Treatments
DINE
Our Food Ethos
Menus
Sunday Lunch
Barn Restaurant
Mother's Day
Breakfast
Afternoon Tea
Groups of 10 +
Gift Vouchers
WEDDINGS & EVENTS
WEDDINGS
EVENTS
CORPORATE
>
OUR ETHOS & VALUES
What's on in 2020
Clay Pigeon Shooting
Private Dining
Birthday and Anniversary Parties
Christenings & Naming Ceremonies
Wakes & Memorial Receptions
CONTACT
Privacy Statement
Jobs
Opening Hours
Gift Vouchers