Comp log

The Ferry House Inn at Harty

Complaint Log

* Indicates required field

Name of person filling in log *

First

Last

Customer Name *

First

Last

phone number or email of customer *

Date *

Is it our fault? *

Bad Service Bad Food Both bad service and food Other

If Other please specify: *

What part of their visit did they complain? *

As they arrived After starters After Mains After Dessert When paying the bill As they were leaving Rang after visiting Other

If other please Specify *

Were they informed of waiting time? *

Yes No Not sure Not Applicable

What was offered to resolve? *

Item replaced Free drink Free Dessert Voucher to return Item taken off the bill Other

If other please specify *

Details of complaint made *

Would we want customer to return? *

Yes not arguementative No very argumentative

In your opionon did the customer leave happy with resolve? *

Yes No

Would you have been happy with the same food & service offered? *

Yes No

Can you suggest how this situation can be avoided or what could have done better? *

Have you added comments on diners profile on Avenista? *

Yes No

Submit

The Ferry House Inn. Harty Ferry Road, Harty, Kent, ME12 4BQ. Tel: 01795 510 214